You can select our shipping options during step one of order checkout. See the following table for shipping options, estimated timelines and costs. Additional shipping FAQs are provided below.
Please note that customized orders typically arrive in 2-4 weeks, and expedited shipping options aren't available. The following timelines also don't apply to orders shipping to APO/FPO addresses.
|SHIPPING METHOD||SHIPPING TIME||RATE|
||5-15 business days
||Free on all orders
||3-7 business days
FREQUENTLY ASKED QUESTIONS
WHEN EXACTLY WILL I RECEIVE MY ORDER?
Typically, 5-9 working days.
CAN I CHECK ORDER STATUS OR TRACK SHIPPING?
You can check your order status anytime after it's placed. Tracking information will also be emailed to you when the order ships.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
The shipping address can be changed after an order is placed. Please email us if you want to change your order shipping address or method.
WHEN WILL I RECEIVE MY PERSONALIZED ITEMS ORDER?
You can select Standard shipping for personalized items orders. Please note that personalized items typically take an additional a few days to ship.
We're 100% committed to making you happy. Each item is hand checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please kindly email us with the reason of return, within 365 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase a portion of the discount will be lost.
Please allow 15-25 business days after we receive your package to process your refund and credit your account.
For returns purchased with a Gift Card, the refund amount will be put back on the original card.
If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
Items purchased at a retail store should be returned to the store.
If you want to exchange your order, please contact us.
We also promise:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering, but you must afford the return shipping fee. You can also
- exchange it if you don’t like the product,
- receive a coupon for your next order,
- have the product cost refunded (if you choose free shipping, we will ask you to pay the shipping fee we have shipped to you).
Please contact us if one of these reasons should apply to you.